Terms & Conditions

These terms and conditions (the “Terms”) govern your use of the Crêpeaffaire Club mobile application (the “App”) with Crêpeaffaire Limited and its franchisees. Please read these Terms before registering or using your Crêpeaffaire Club App. By registering and/or using the Crêpeaffaire Club App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below.

Crêpeaffaire Club Mobile Application (App)
1. The App will allow a compatible smartphone to capture a QR Code which can be used to collect and redeem Stamps.
2. To download the App for iPhone iOS devices, visit Apple App Store or Google Play for Android devices and search for ‘Crêpeaffaire Club’. It is not possible to download the App on Windows mobile smartphones.
3. To download the App, you must be a resident of the UK or Ireland and aged 13 or over. Downloading the App may incur connection and/or download charges for which you will be responsible. Please contact your service provider for more details and seek the bill payer’s consent, if applicable. The App’s functionality will require access to users’ location.
4. The App will include the option to browse through Crêpeaffaire menus and locations. This feature does not include placing or paying for an order and is for your reference only.
5. Crêpeaffaire reserves the right to refuse award benefits to any member who has wrongfully earned stamps or other form of credit through deception, forgery, or other abuses of the app or the program. Any stamps, reward or benefit transferred, assigned, or sold in violation of these terms and conditions will be confiscated and membership in the Program may be terminated.

Earning Stamps
1. You can use your Crêpeaffaire Club App at any participating Crêpeaffaire locations to earn Stamps as further described in these Terms.
2. The following (non-exhaustive) examples illustrate how this works:
i. Example A: Purchases one crepe in a single transaction and earns one Stamp.
ii. Example B: Purchases five coffees and one milkshake in a single transaction and earns zero Stamp.
iii. Example C: Purchases three crepes in a single transaction and earns three Stamps.
3. To earn Stamps, the App must be presented at the till point of a participating location and scan our unique QR Code during a purchase. Stamps cannot be awarded retrospectively in the location where the App has not been presented during the purchase. Stamps cannot be earned for delivery orders.
4. Once you have reached a total of 9 Stamps, your balance will reset back to the start of your Stamp journey for you to enjoy another round of Rewards.
5. Stamps on your Crêpeaffaire Club account have no cash value and cannot be exchanged for cash. Stamps are personal to the individual Crêpeaffaire Club account holder and cannot be pooled with Stamps earned by another individual and/or redeemed together. You cannot sell or transfer Stamps to any other person.

Student Discount
1. As part of the Crêpeaffaire Club scheme eligible students can benefit from 15% discount on Crêpeaffaire food and beverages, depending on specific locations.
2. Crêpeaffaire Club App and valid student ID must be presented at the till point of a participating location and scanned during a purchase.
3. The student discount cannot be used in conjunction with any other offers.
4. The student discount is available in participating Crêpeaffaire locations in the UK only.
5. All other Terms relating to the Crêpeaffaire Club apply.

1. Exclusive Offers are available from time to time for registered Crêpeaffaire Club members only and can be viewed using the App.
2. To redeem an Offer, simply show our cashier to add your chosen Offer to your order.
3. Each Offer will have an expiry date detailed on the Offer description and some Offers may be available on a one-time only basis.
4. Loyalty vouchers for a free crepe cannot be redeemed on “Pancake Day” celebrated on the 13/02/2018, 05/03/2019, 25/02/2020, 16/02/2021, 01/03/2022.
5. Receive an additional loyalty stamp for each crepe or waffle purchased every Tuesday between 6th June – 29th August 2017. Offer may be withdrawn at any time. Available at participating stores only.

Amendment Of These Terms And Termination
1. Crêpeaffaire reserves the right in its discretion to either amend these Terms (or any FAQ, policy or guideline relating to the Crêpeaffaire Club App.
2. Any amendments to the Terms will be effective immediately upon posting the revised Terms to www.crepeaffaire.com.
3. If you do not agree to the amended terms, you must immediately request that your Crêpeaffaire Club account is deleted and stop using your Crêpeaffaire Club App.
4. Where we intend to withdraw the Crêpeaffaire Club scheme, we will aim to give you 30 days’ notice.

Your Privacy
1. Crêpeaffaire Privacy Policy shall govern Crêpeaffaire’s use of the personal information collected from you.
2. Personal Information collected may be used to provide users with further information and updates with regards to Crêpeaffaire, as well as sending you marketing messages relating to Crêpeaffaire that may be of interest to you. We may do this electronically, for example by email, text or messages through the Application. You may tell us at any time if you do not wish to receive marketing message from us by contacting us at feedback@crepeaffaire.com or by following any instructions we may include in the message we send to you. Under no circumstance will your information be used by any third parties.

Governing Law And Jurisdiction
1. These Terms are governed by and construed in all respect in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.
2. These Terms (together with the documents / policies referred to in them) represent the entire agreement between you and Crêpeaffaire in relation to your use of the Crêpeaffaire Club App. If any provision of these Terms shall be invalid or unenforceable, then all other provisions of the Terms shall remain valid and enforceable.

How To Contact Us
1. If you have any general enquiries, a query regarding the Crêpeaffaire Club App or if you dispute any transaction that has occurred on your CrêpeaffaireCrêpeaffaire Club App please feel free to contact us via crepeaffaireclub@crepeaffaire.com or using the App.