Terms & Conditions

These terms and conditions (the “Terms”) govern your use of the Crepeaffaire Club mobile application (the “App”) with Crepeaffaire Limited and its franchisees. Please read these Terms before registering or using your Crepeaffaire Club App. By registering and/or using the Crepeaffaire Club App, you agree to abide by and be bound by the Terms. Please keep a copy of the Terms for reference, though please note that they may be updated from time to time as described below.

CREPEAFFAIRE CLUB MOBILE APPLICATION (APP)

1. The App will allow a compatible smartphone to capture a QR Code which can be used to collect and redeem Stamps.

2. To download the App for iPhone iOS devices, visit Apple APP STORE or GOOGLE PLAY for Android devices and search for ‘Crepeaffaire Club’. It is not possible to download the App on Windows mobile smartphones.

3. To download the App, you must be a resident of the UK or Ireland and aged 13 or over. Downloading the App may incur connection and/or download charges for which you will be responsible. Please contact your service provider for more details and seek the bill payer’s consent, if applicable. The App’s functionality will require access to users’ location.

4. The App will include the option to browse through Crepeaffaire menus and locations. This feature does not include placing or paying for an order and is for your reference only.

5. Crepeaffaire reserves the right to refuse award benefits to any member who has wrongfully earned stamps or other form of credit through deception, forgery, or other abuses of the app or the program. Any stamps, reward or benefit transferred, assigned, or sold in violation of these terms and conditions will be confiscated and membership in the Program may be terminated.

EARNING STAMPS

1. You can use your Crepeaffaire Club App at any participating Crepeaffaire locations to earn Stamps as further described in these Terms.

2. The following (non-exhaustive) examples illustrate how this works: i. Example A: Purchases one crepe in a single transaction and earns one Stamp. ii. Example B: Purchases five coffees and one milkshake in a single transaction and earns zero Stamp. iii. Example C: Purchases three crepes in a single transaction and earns three Stamps.

3. To earn Stamps, the App must be presented at the till point of a participating location and scan our unique QR Code during a purchase. Stamps cannot be awarded retrospectively in the location where the App has not been presented during the purchase. Stamps cannot be earned for delivery orders.

4. Once you have reached a total of 9 Stamps, your balance will reset back to the start of your Stamp journey for you to enjoy another round of Rewards.

5. Stamps on your Crepeaffaire Club account have no cash value and cannot be exchanged for cash. Stamps are personal to the individual Crepeaffaire Club account holder and cannot be pooled with Stamps earned by another individual and/or redeemed together. You cannot sell or transfer Stamps to any other person

MEMBERSHIP TIERS

1. Members are assigned a tier based on how many stamps they have earned in a 90 days period.

2. Each tier qualifies the member for a special perk on every visit to a participating store with a qualified purchase.

3. Tiers assignments and associated perks are as follows:

TIERSTAMPS (within the rolling 90 days)PERK
BRONZE0-910th crêpe free + free crêpe on your birthday
SILVER10-19Bronze + a free topping with a crêpe purchase
GOLD20+Silver + double stamps + exclusive quarterly prize draw

4. You must show your tier badge (under ‘YOUR TIER’ page of the mobile application) to the cashier or server in order to receive your perk.

5. Some exclusions apply, see stores for details.

STUDENT DISCOUNT

1. As part of the Crepeaffaire Club scheme eligible students can benefit from 15% discount on Crepeaffaire food and beverages, depending on specific locations.

2. Crepeaffaire Club App and valid student ID must be presented at the till point of a participating location and scanned during a purchase.

3. The student discount cannot be used in conjunction with any other offers.

4. The student discount is available in participating Crepeaffaire locations in the UK only.

5. All other Terms relating to the Crepeaffaire Club apply.

OFFERS

1. Exclusive Offers are available from time to time for registered Crepeaffaire Club members only and can be viewed using the App.

2. To redeem an Offer, simply show our cashier to add your chosen Offer to your order.

3. Each Offer will have an expiry date detailed on the Offer description and some Offers may be available on a one-time only basis.

4. Loyalty vouchers for a free crepe can not be redeemed on “Pancake Day”.

AMENDMENT OF THESE TERMS AND TERMINATION

1. Crepeaffaire reserves the right in its discretion to either amend these Terms (or any FAQ, policy or guideline relating to the Crepeaffaire Club App).

2. Any amendments to the Terms will be effective immediately upon posting the revised Terms to www.crepeaffaire.com.

3. If you do not agree to the amended terms, you must immediately request that your Crepeaffaire Club account is deleted and stop using your Crepeaffaire Club App.

4. Where we intend to withdraw the Crepeaffaire Club scheme, we will aim to give you 30 days’ notice.

YOUR PRIVACY

1. Crepeaffaire Privacy Policy shall govern Crepeaffaire’s use of the personal information collected from you.

2. Personal Information collected may be used to provide users with further information and updates with regards to Crepeaffaire, as well as sending you marketing messages relating to Crepeaffaire that may be of interest to you. We may do this electronically, for example by email, text or messages through the Application. You may tell us at any time if you do not wish to receive marketing message from us by contacting us at feedback@crepeaffaire.com or by following any instructions we may include in the message we send to you. Under no circumstance will your information be used by any third parties.

3. By submitting personal information, you agree that we may use your personal information, IP address or any other identifying information to identifying information to monitor statistics on the platform and administer upkeep of the service. We may use the contact details you have provided to us to contact you for matters related to the service. If you would like us to not contact you via a particular channel, let us know by sending us an email at feedback@crepeaffaire.com. Crepeaffaire’s online services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geo-location and location presence awareness technologies such as GPS, WiFi, Bluetooth or phone tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for Crepeaffaire to acquire this information on your location through the device or web browser settings. If you have any questions about how to disable collection or precise location information, we recommend you contact your mobile device service provider, the device manufacturer or your web browser provider. Please note that certain online services and in restaurant technologies may not function properly without precise location information. Any information we gather from your registration is confidential and we do not divulge it to a third party without your consent. If your name is on our database and you request to remove it or alter it, we will do so within 72 hours of receiving your request. To request removal, send an email to feedback@crepeaffaire.com . We retain personal information for the period of time necessary to fulfil the purposes outlined in this Privacy statement and per Crepeaffaire records retention policies unless a longer retention period is required or permitted by law.

GOVERNING LAW AND JURISDICTION

1. These Terms are governed by and construed in all respect in accordance with English law and are subject to the exclusive jurisdiction of the English Courts.

2. These Terms (together with the documents / policies referred to in them) represent the entire agreement between you and Crepeaffaire in relation to your use of the Crepeaffaire Club App. If any provision of these Terms shall be invalid or unenforceable, then all other provisions of the Terms shall remain valid and enforceable.

HOW TO CONTACT US

1. If you have any general enquiries, a query regarding the Crepeaffaire Club App or if you dispute any transaction that has occurred on your Crepeaffaire Club App please feel free to contact us via CrepeaffaireClub@crepeaffaire.com or using the App.

SECURITY

The security of your personal information is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.